Small Businesses are Bigger
Our founder's mantra: "In business, it's easier to work with someone you know." We assign the same technicians to your account so you don't have to re-explain your environment every time a new technician shows-up. We want you to know us by name, just like we know you. Bigger companies try to expand into markets by gobbling-up small companies, and before you know it, you could have a rookie team servicing your account. Many of our clients have been with us for a decade or more - and that means a lot to us!
- Local Employees
- Familiar Technicians Assigned
- Close Proximity to Clients
- Remote or On-Site Support
Becoming a Client
If applicable, we will handle the transition from your previous I.T. support group. we help you control expenses by ensuring your costs aren\'t doubled during the transition. There is typically a week or two of overlap required to ensure we have all of the system inventory, configurations, passwords, and registrations before severing ties with your previous I.T. group. When you sign-up for a Monthly Maintenance plan, you pay your previous I.T. provider during the overlap, we cover most of the transition costs - SWITCH I.T. FOR FREE!
We are an agile, lightweight team servicing thousands of clients in the Mid-Atlantic region. Our experience building our own flexible I.T. framework with 4x10 staff scheduling has helped our employees provide the best possible service to our clients and it shows!
The company was reorganized in 2014 as a Delaware Corporation and re-thought overhead expenses and adopted a flex-office / remote work environment to support regional coverage and employee work-life balance. Productivity and profitability increased dramatically as a result and efficiency is better than ever. We pioneered our own distributed PBX phone design with secure VPN networking well before it was popular.
By 2008, our space requirements grew and we moved into our second office in the Benfield Bldg next to the Saks Fifth Ave distribution center
Continued adding staff added as client-base grew. Expanded data center in Baltimore, MD
Our founder started the company with a single member LLC growing yearly until more employees were needed
Employees and Consultants
Tickets Closed since 1997
Trusted Clients since 1997
Referral Bonuses Paid
Our employees are specialized in Microsoft, Apple, and Unix I.T. skillsets combined with vast hardware knowledge and wide industry exposure.
How most businesses locate and
partner with MedicTek for I.T.
Many of our clients have been with us for more than a decade. Our growth has been reliant on referrals and satisfied customers who are proud to share how we've helped them advance through technology. We've also had instances of saving a client's business from ruin when cyber-attacks struck.